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Shipping & Returns


1. Shipping Charges
Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service you specify (ground, next day, second day).
All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent FedEx, UPS or USPS. Items that are too large or too heavy will be sent by truck. There is a minimum $60 shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge.
Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Any extra charges incurred for additional services, such as customer's carrier or special handling by the carrier, must be paid by the consignee. Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid. Title and risk of loss pass to the customer upon tender of shipment to the carrier. In the event of LTL damages we follow the NMFC (National Motor Freight Classification) laws that are regulated by the Federal Government.
Collect Shipments - We will gladly ship via your specified carrier however; we will not ship with certain carriers due to poor experience.
2. Transit Time
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose.
  • FedEx, UPS or USPS Ground: 3 - 8 Business Days
  • FedEx, UPS or USPS Second Day: 2 Business Days
  • FedEx, UPS or USPS Next Day Air: 1 Business Day
  • Truck: 3-8 Business Days
3. Items Shipped Directly from Vendor
Items identified with “Ships Directly from Vendor” will be sent from the product manufacturer/vendor and will be delivered within 10 business days via standard shipping. We are unable to offer expedited or express shipping for Vendor direct ship items. These items can not be gift packaged. If you have other items in your order you wish to have shipped either as express or expedited, please create a separate order for these items.

4. Tracking Your Packages
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online

Returns and Warranties

1. Return Policy:
If you are not satisfied with a product, contact us within 5 business days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 15% restocking fee. Best Quality Medical Supplies inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Best Quality Medical Supplies reserves the rights to authorize product returns after 5 business days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.

2. Shipping and Handling:
Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please call Customer Service at +1-201-896-9500.

3. How to Return:
Use our Online Returns Center available under the Account Tools any time, day or night, to request a Return Merchandise Authorization form, which is required for all returns. In some cases, you will be able to print out a UPS Return Shipping Label and an RMA form, and return the item through UPS without calling Customer Service. In other cases, you will be prompted to call Customer Service at +1-201-896-9500 with your return ticket number.
Please have the following information on hand when calling or using our Online Returns Center:
    • Customer name
    • Invoice number
    • Serial number (if applicable)
    • Reason for return
Please call Customer Service at +1-201-896-9500 should you have any questions.

4. Limitations of Liability:
In no event shall Best Quality Medical Supplies or any of its subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

5. Warranty Limitations:
Except as specifically set forth herein Best Quality Medical Supplies makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations may not apply to you. The warranties set forth herein give you specific legal rights and you may have other rights that vary from state to state.
Prices and quotes are subject to change without notice. Best Quality Medical Supplies is not responsible for typographical errors.
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